Terms of Use

1.1 Age Requirement: Any client placing orders through the COLO BIRD online system must confirm and guarantee they are at least 18 years old and possess the legal capacity to enter into this agreement.

1.2 Age Restrictions: If a client is below 18 years of age, they must promptly inform us and terminate their services. They are prohibited from using any further services provided by COLO BIRD without proper authorization.

1.3 Clients Under 18: Minors under 18 must obtain explicit consent from a parent or legal guardian to access this site and engage in our services. COLO BIRD disclaims all liability and responsibility regarding legal issues or difficulties arising from age misrepresentation.

2.1 Access Requirements: Before accessing COLO BIRD's control panels, you must provide personal information, which is safeguarded in our records. All provided information must be complete, accurate, and truthful. We reserve the right to refuse service if data is erroneous, omitted, or falsified. Furthermore, we retain the authority to suspend or terminate access at any time, without a refund, if fraudulent activity is suspected.

2.2 Limited Usage License: Subject to these Terms and Conditions, COLO BIRD grants you a limited, non-exclusive, non-transferable personal license to access and utilize our services. Our services are exclusively for private and authorized commercial purposes; unlawful use is strictly prohibited. You must prevent any unauthorized intrusion or misuse of our services. We reserve the right to enforce network security measures and bandwidth limits. Unauthorized use will result in immediate license termination, and violators may face legal prosecution to the fullest extent of applicable law.

3.1 Required Information: Customers must submit accurate, original details, including: Full Name, Email Address, Phone Number, Physical Address, Country, and Postal Code.

3.2 General Policies: Orders placed via VPNs, Proxies, or Tor networks will be automatically flagged and rejected. If fake or inaccurate information is detected, you will be granted one opportunity to correct and resubmit your details using a valid government-issued ID and biometric verification.

3.3 Refund Policy on KYC Failure: If you fail to provide valid KYC details, refunds will strictly be issued ONLY for payments made via Visa, Mastercard, and American Express (Amex). Payments made via Cryptocurrency, alternative gateways, or other non-reversible methods are strictly non-refundable upon KYC failure. If KYC fields are intentionally left blank or populated with fake information, your account will be permanently banned. All funds associated with the banned account will be frozen, and no refunds will be issued under any circumstances.

3.4 Privacy Guarantee: COLO BIRD is fully committed to your security. Your personal information will never be sold, leaked, or shared with unauthorized third parties.

4.1 Billing Process: COLO BIRD will only initiate the setup of chosen services upon receipt of full payment. Invoices are generated at least 14 days before the due date. Prompt payment is the subscriber's responsibility.

4.2 Payment Options: We accept Credit Cards, Crypto (Bitcoin/USDT), Wire Transfers, and other verified methods. If an account holds an outstanding balance for more than 24 hours, COLO BIRD reserves the right to suspend or terminate services until the balance is cleared.

4.3 Refund Policy: COLO BIRD does NOT issue refunds, except in instances covered by our Service Level Agreement (Section 11) or in cases of a proven billing discrepancy.

4.4 Automated Subscriptions: When paying via Credit Card, you consent to an automated subscription that activates upon purchase. Funds will be deducted automatically on the due date. We do not refund automated renewals. To cancel, you must use your client portal or submit a support ticket prior to the renewal date.

4.5 Set-Up Fees: Standard set-up fees for dedicated server rentals are waived unless custom third-party requirements necessitate an additional charge.

5.1 Dedicated / Bare Metal Servers: High-performance server solutions with customizable processing power, RAM, and storage specifications.

5.2 Colocation Services: Comprehensive colocation including power supply, cabinet space, uplink connections, and IP allocations.

5.3 DDoS Mitigation: Robust Level 3 ingress traffic filtering to defend against Layer 1 through 6 DDoS attacks.

5.4 IP Transit Services: Diverse, global IP transit connectivity options for our colocation subscribers.

8.1 Equipment Collateral: COLO BIRD reserves the right to assume ownership of colocated equipment if an account remains overdue for more than 30 days.

8.2 Termination due to Breach: Failure to make timely payments or any violation of this agreement may result in immediate service suspension or termination. Upon termination, we reserve the right to securely wipe all data stored on the servers.

9.1 Upgrades: Requested upgrades will take effect at the beginning of your next billing cycle, unless an immediate upgrade is requested and fully paid for in advance.

9.2 Setup Time: Standard setups are processed within 24 hours. Provisioning times for dedicated servers may vary depending on hardware availability.

12.1 Data Backups: COLO BIRD does not perform automatic backups of client data unless a specific managed backup service has been purchased. The subscriber bears sole responsibility for maintaining independent, off-site backups of all data stored on our infrastructure.

12.2 Liability: Under no circumstances shall COLO BIRD, its directors, or its employees be held liable for hardware failure, hardware degradation, data loss, security breaches, loss of profits, or indirect business damages resulting from the use or inability to use our services.